1350 Privacy Policy — User Information Protection
This document explains how 1350 collects, uses, stores, and protects your personal information. Please read it carefully to understand your rights as a user.
Last updated: January 2026
1. Information We Collect
When you register and use the 1350 platform, we collect several categories of information to ensure services run smoothly and securely. The types of information collected are as follows:
Account Information
During registration, we require your full name, email address, phone number, date of birth, and relevant identity verification information. This is used to verify your identity, process transactions, and fulfil legal compliance requirements.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, web browser, IP address, time zone, and screen resolution. This information helps us optimise the user experience and detect suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required for transactions via local payment methods such as DuitNow and FPX. Full account numbers are not stored directly on our servers — all transactions are handled through accredited, secure payment processors.
Platform Usage Data
We record gaming activity, betting history, game preferences, session duration, and interactions with platform features. This data is used to improve our services and deliver more relevant recommendations to users.
2. How We Use Your Information
All information collected by 1350 is used exclusively for legitimate purposes related to platform operations. We do not sell or rent users' personal information to third parties for marketing purposes.
Your information is used for the following purposes:
- Creating and managing user accounts and verifying identity.
- Processing deposits, withdrawals, and financial transactions in MYR.
- Providing customer support and responding to user enquiries.
- Sending notifications related to your account, transactions, and important platform updates.
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Complying with applicable legal and regulatory requirements.
- Analysing usage patterns to improve platform performance and user experience.
We only process your data based on the legitimate interests of platform operations, fulfilment of service contracts, or compliance with legal obligations.
3. Use of Cookies & Tracking
1350 uses cookies — small text files stored in your browser — to enhance your experience and ensure the platform functions properly.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve performance and stability.
- Preference Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them on every visit.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect login functionality and account security.
4. Data Storage, Security & Sharing
Data Security
1350 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is secured with SSL (Secure Socket Layer) encryption. Access to sensitive data is strictly limited to authorised personnel with a legitimate need to use it.
Retention Period
We retain your personal information for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this policy. Following account closure, we may retain certain records for a period prescribed by Malaysian law for audit, fraud prevention, and regulatory compliance purposes.
Third-Party Sharing
1350 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- Service providers who support platform operations (payment processors, gaming software providers) — limited to only the information needed to perform their role.
- Legal authorities or regulators when required under Malaysian law.
- Other parties where you have given explicit consent.
5. User Rights & How to Contact Us
Right to Access & Correction
As a 1350 user, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and understand how that information is used. To submit an access request, log in to your account and visit the profile settings section, or contact our support team directly.
Right to Deletion
You may request deletion of your personal information by closing your account and submitting a formal request to our support team. Please note that certain records may need to be retained for a specified period to meet legal obligations, including financial transaction records required under Malaysian regulations.
Privacy Policy Updates
1350 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page along with the date of the update. Users are encouraged to check this page periodically. For any enquiries regarding this privacy policy, contact us at [email protected] or visit our FAQ section for further guidance.
Your Data Is Safe with 1350
We are committed to protecting the privacy of every Malaysian user. Create an account with confidence — your information security has been our priority from day one.